We offer a hassle-free 7-day Return & Exchange Policy to ensure your shopping experience with us is smooth and satisfying.
Note: Cash refunds or e-vouchers will be issued for approved returns only.
How to Request a Return
You can request a return within 7 days of receiving your order by following these steps:
-
Initiate the Request
Contact our customer service representative with your order number, article details, and reason for return. -
Eligibility Check
Items must be tagged, unused, unwashed, and undamaged. If any undisclosed defect, damage, or signs of use are found, the return request may be rejected. -
Send the Item
Securely pack the product and send it to the return address provided by our customer service team. -
Inspection & Approval
Our Quality Check team will inspect the returned item to ensure it meets the return criteria. Once approved, your return or exchange request will be processed.
Refunds & Vouchers
- E-vouchers will be issued within 2 working days after the returned item is received, inspected, and approved.
- Approved cash refunds may take approximately 14 working days to be processed and completed.
Shipping Costs
The cost and responsibility of returning a product will be borne by the customer unless the item received is damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Untagged items
- Used items
- Washed items
- Damaged items
- Sale and discounted items
Note: Sale and discounted items are not eligible for returns; however, they may be exchanged subject to availability.
Need Help?
For any further assistance, please contact our customer support team:
Email: ahlamcloset@gmail.com
WhatsApp: +92 300 2738887
Phone: +92 300 2738887